By placing an order through The Running Store you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to New Zealand.
A. 14 DAY RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Unfortunately, due to their nature we cannot accept returns of the following items:
- Socks
- Vouchers
FOOTWEAR
Footwear can be returned or exchanged within 14 days of purchase or delivery, provided:
- Shoes are unworn and unused outdoors.
- Shoes are in their original, resaleable condition.
- The original shoe box and packaging are returned and undamaged.
- Proof of purchase is provided.
We recommend trying your shoes on indoors before taking them for their first run. Once shoes have been worn outdoors or used for running, we are unable to accept a return or exchange for change of mind, sizing, fit, comfort or preference.
Sale & Clearance Footwear
Sale footwear may be exchanged for another size or returned in accordance with the conditions above unless the product is clearly marked as Final Sale.
Faulty Footwear
If you believe your shoes have developed a fault, please bring them into The Running Store or contact us with your proof of purchase and details of the issue. Faulty products are assessed separately from our change-of-mind returns policy and will be handled in accordance with your rights under the New Zealand Consumer Guarantees Act.
If you're unsure about your shoes before wearing them outside, come and see us. We'd much rather check the fit with you before that first run.
B. RETURN PROCESS
To start a return, you can contact us at admin@therunningstore.co.nz or call us at +64 2108 637861. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for your own shipping costs to return your item, unless stated by us in writing.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time for your exchanged product to reach you may vary.
D. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at admin@therunningstore.co.nz or call us at +64 2108 637861.
E. CHANGE OF MIND
We do not accept returns for change of mind.
F. RETURN FEES
We do not charge a restocking fee.
G. REFUNDS
In case of refund, we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method minus any transaction fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.
H. CONTACT
Email: admin@therunningstore.co.nz
Phone: +64 21 223 6897
Address: 1 Adelaide Street, Auckland, Auckland City 1010, New Zealand.