Refund policy
By placing an order through The Running Store you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to New Zealand.
A. 14 DAY RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, due to their nature we cannot accept returns of the following items:
- Socks
- Vouchers
B. RETURN PROCESS
To start a return, you can contact us at admin@therunningstore.co.nz or call us at +64 2108 637861. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for your own shipping costs to return your item, unless stated by us in writing.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time for your exchanged product to reach you may vary.
D. EXCHANGES
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at admin@therunningstore.co.nz or call us at +64 2108 637861.
E. CHANGE OF MIND
We do not accept returns for change of mind.
F. RETURN FEES
We do not charge a restocking fee.
G. REFUNDS
In case of refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any transaction fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.
H. CONTACT
Email: admin@therunningstore.co.nz
Phone: +64 2108 637861
Address: 1 Adelaide Street, Auckland, Auckland City 1010, New Zealand.